We are a small independent company that works on a made-to-order basis. We do not keep any stock or mass-produce so all items are made only after you have confirmed and paid for your order. This is great because you then have the opportunity to request slight changes such as the desired polish (shiny, matte, brushed) or a reduction in size wherever possible, at no additional costs. You can also customise the current range with additional or different stones, or request the jewels in a different metal (options include bronze, brass, sterling silver, white gold, yellow gold, or rose gold). Please contact us via email at email@example.com to discuss and get a quote for those.
We require an average of 5-15 days from our acknowledgment email to produce your standard order from the options available in the shop. We may require additional time for personalised jewellery pieces. Shipping time will be additional based on your location.
Payment is accepted via Paypal, Debit or Credit Card. It is also possible to pay via Credit Card using the Paypal system.
Please note any duties or taxes are the responsibility of the buyer.
You can cancel an order within 24hours of confirming it by sending us an email via firstname.lastname@example.org and marking the subject: "ORDER CANCEL". Once your order has been acknowledged, it is already in production, and you may no longer cancel it.
Welcome to www.rokuslondon.com. These general terms and conditions of use govern the access to and use of www.rokuslondon.com. The access to and use of this Website as well as the purchase of products on www.rokuslondon.com are based on the assumption you have read, understood and accepted these general terms and conditions.
ROKUS pieces are hand crafted to a high standard. We use 18 carat rose or yellow gold, or silver to plate our custom ROKUS jewels. Our fine ROKUS jewels include sterling silver, 9-18 carat yellow, rose or white gold. We use a variety of semi-precious and precious stones including black onyx, amethyst, cornelian, black, white or green diamonds all purchase by certified stone retailers in London.
We recommend you avoid direct contact with water, perfumes. lotions, creams and other chemicals, and also store your pieces away from heat, sunlight, moisture, hard surfaces, and other pieces of jewellery, preferably in a fabric lined box or protective pouch to avoid any damage or scratching.
Gemstones, precious and plated metals can naturally diminish over time but with the proper love and care your ROKUS pieces will remain beautiful for years to come.
As we are a small company, we do not keep any stock or mass-produce so all orders are only made once you have confirmed your payment. You can cancel an order from our standard range within 24 hours of placing it by sending us an email via email@example.com and marking the subject: "ORDER CANCEL". We will issue a refund within 48 hours.
Once your order has been acknowledged as in progress, you may no longer cancel it.
All personalised, customised and bespoke purchases are non-refundable.
All ROKUS pieces are hand crafted individually and checked for quality, however it you have received a jewel with a fault, that fault should be flagged within 7 days of receipt via firstname.lastname@example.org. Please provide a picture of the item and fault and wait for a response before returning it to us. We will repair the fault at no additinal cost to you before returning the jewellery piece to you.
For damages that are not due to a production defect, we offer an after care service that includes re-plating, re-polishing and more. Costs apply, please contact us via email@example.com to discuss.
Due to the handmade nature of our pieces, please allow between 5 to 15 days before dispatch.
Large orders can be shipped in batches when ready if requested. All additional shipments will incurr an additional charge to the customer.
All our items are sent by recorded delivery to the address registered during the order process and will require a signature on delivery. Tracking details will be emailed to the registered email on the day of shipment or via Paypal. We are not responsible for any items returned due to a wrong address provided or because no one was available at the shipping address. Redelivery must be arranged by the buyer on the shipping provider's website. Any additional shipping costs for a change of address delivery will be paid by the customer. The customer will be responsible for paying any additional postage and packaging costs incurred if the package is returned to sender and has to be resent to the customer.
FOR UK MAINLAND ORDERS: All items are sent using next day recorded signed delivery, which aims to deliver the next day. There will be a postage and package charge of £10 for orders under £300.
FOR ALL EU AND UK NON-MAINLAND ORDERS: All items are sent using Royal Mail International Signed For Airmail Packets. This method includes loss or damage compensation of up to £500 and aims to deliver within 5 working days. There will be a standard postage and package charge of £15.
FOR ALL US / CANADA / AUSTRALIA ORDERS: All items are sent using Royal Mail International Signed For Airmail Packets. This method includes loss or damage compensation of up to £500. There will be a postage and package charge of £25. This does not include any custom charges applied in the recipient country. You are responsible for paying any custom charges.
UNFORTUNATELY WE CANNOT POST TO PO BOX ADDRESSES
For information about delivery to any country not mentioned above please feel free to contact us.
Loss and damage compensation is covered in the postage and package fee. Please contact us if you need to make a claim.
The entire content of the www.rokuslondon.com website, including all copyright, logo, trademarks and other intellectual property rights it contains, including the use of the name ROKUS is the sole property of ROKUS and its proprietor. You not are entitled to copy, reproduce, transmit, create derivative works from the material for personal or commercially use.
All intellectual property rights on this website belong to ROKUS and its owner.